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Service Desk - NOW !

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Service Desk - NOW !

Provider: itsm Partnership

Customer References: 0

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Quick Summary

Service Desk NOW is for all companies looking to establish a well controlled IT environment that can quickly respond to change.

 

Get your Service Desk solution up and running and ITIL V3 complaint -- faster and for less than you ever imagined.

The key points are

  • Decreases time, effort and cost of ITSM solution and implementation.
  • Accelerates ITILv3 compliance and facilitates continuous improvement
  • Engineered from our 10+ years of intimate experience with ITIL Service Desk implementations.

Solution Categories

  1. Consulting - IT
  2. Info Tech/Comms/SW/Computing - ITIL
  3. Info Tech/Comms/SW/Computing - Compliance
  4. Info Tech/Comms/SW/Computing - Service Desk/Help Desk

 

The Service Desk NOW!™ product is based on experiences drawn from many ITSM process implementations and CA Service Desk installations world-wide.

Service Desk NOW!™ is preconfigured in a virtual machine to facilitate an immediate deployment. The virtual machine (VM) includes the necessary databases, ODBC connections and other 3rd party tools.

Service Desk NOW!™ enables you to significantly reduce the time spent on process definition efforts and the associated costs—and to devote fewer internal and external IT resources to those efforts. This is critical, given that most IT projects today must deliver a return on investment within days and weeks rather than months

 

  • Simple, single-system, easy to integrate
  • Built on proven CA Service Desk Solution
  • Pre-configured with best practive workflows
  • Leverages proven virtualisation technology
  • Flexible, customisable, scalable
  • Intuitive, easy-to-use web interface
  • Automates common workflows for easier service delivery
  • Auto-upgrades usable from Day 1
  • Includes tools, guides, 'how-to' videos and more
  • Ready-to-run for 2-5 times less than conventional solutions
  • Installed and running in as little as 1 day
  • Decrease in your total cost of ownership

Customer pre-requisites for successful implementation

  • If you are looking to have an ITILv3 solution with built in capability
  • Want to learn useful lessons learnt from other companies like yours
  • Want to extend internal internal capability
  • Want to start using a solution NOW!
  • Want to start your Continual Service Improvement Cycle now.

Within one day have all your calls, contacts and CIs loaded into a solution with built in ITILv3 capability

By using SAAS customers are able to immediately start using the solution.

Scalable to grow with you....

Don't re-invent the wheel....


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Solution Contact

Name: Anthony Symons

Phone: 0411285871

Fax: 0738802937

Solution Website: http://www.itsmp.com/Services.htm#sdn

Contact the Solution Provider

Solution Provider Details

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Company name: itsm Partnership

Address: Level 7, 127 Creek Street,

Post / Zip Code: 4000

Suburb / City: Brisbane

Country: Australia

Phone: +61 7 3218 2797

Fax: +61 7 3218 2780

Solution Provider Website: http://www.itsmp.com

About

Itsm Partnership is a Brisbane based Solutions provider that was established to meet a growing market need for true partner engagement for Service Management Solutions.

Our value to Customers is the applied knowledge of our many years of full lifecycle experience in both local and Global markets.

We are a principle based team, goaled toward providing real business value to our customers and partners

Our Vision

To be recognised within the IT Services industry as the Service Management Partner of choice for quality delivery of high value business solutions.

Our Mission

To make a positive difference in the creation of real business value, through the delivery of Service Management Solutions. To enable a collaborative and flexible approach toward, service excellence and value creation.